PRIVACY POLICY
LAWRELS is the operator and licensee
of lawrels.com (“Website”) and can be contacted by e-mail at lawrelsonline@outlook.com. The protection and security of
your personal information is one of LAWRELS’s top priorities. This online Privacy
Policy discloses LAWRELS’s information practices for this Website and
subscriber / membership based services (“Services”) including the type of
information being collected, method of such information collection, use of such
information and sharing of such information with third parties.
By using this website, you agree to accept the terms of this Privacy Policy as
well as the Website’s Terms of Use. By accessing or using this Website
you expressly consent to our use and disclosure of your personal information in
any manner described in this Privacy Policy. This Privacy Policy extends
to both, users who visit the Website but do not transact business on the
Website (“Users”) as well as users who are registered and are authorized by the
Website to transact business on the Website (“Members”).
“Personal Information” refers to any information that identifies or can be used
to identify, contact or locate the person, to whom such information pertains
including, but not limited to, name, address, phone number, fax number, email
address, financial profiles, identification number and credit card
information.
PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY
PERSONAL INFORMATION THAT MAY BE COLLECTED
LAWRELS and/or lawrels.com shall collect and store any information that you may
provide on our Websites. To enable you to become a member or subscriber
of our Websites we need to have your basic Personal Information. Apart
from this, when you visit our site, our systems collect details about your
computer’s personal information like your IP address. Please note that
your IP address does not identify you personally.
No use or Services available on this Website are directed towards
children. LAWRELS and/or lawrels.com does not knowingly collect Personal
Information from children or sell its products to children.
USE OF INFORMATION COLLECTED
The Company owns all the information collected via the Website. As
applicable, the information collected by the Company shall be used to contact
you about the Websites and Website related news and Services available on the
Websites; monitor and improve the Website; calculate the number of visitors to
the Website and to know the geographical locations of the visitors; update you
on all the special offers available on the Website and provide you with a
better shopping experience.
Please note that when you place an order, some of your Personal Information
will be passed on to the others who shall need to have access to some Personal Information
like courier companies, credit card processing companies, vendors etc. to
enable them and LAWRELS and/or lawrels.com perform their duties and fulfil your
order requirements.
The Company does not allow any unauthorized persons or organization to use any
information that LAWRELS and/or lawrels.com may collect from you through these
Websites.
In the event the Company is required to respond to subpoenas, court orders or
other legal process, your Personal Information may be disclosed pursuant to
such subpoenas, court order or legal process, which may be without notice to
you.
Cookies are small pieces of information saved by your browser onto your
computer. Cookies are used to record various aspects of your visit and assist
us to provide you with uninterrupted service. LAWRELS and/or lawrels.com do not
use cookies to save Personal Information for outside uses.
This Website may contain links which may lead you to other Websites.
Please note that once you leave our Website you will be subjected to the
Privacy Policy of the other website and this Privacy Policy will no longer
apply.
BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY
POLICY, THE COMPANY RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE,
MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.
If you have any questions about this Privacy Policy, please feel free to
through our Website or write to us at lawrelsonline@outlook.com
RESOLUTION OF CONCERNS
Please email any concern to lawrelsonline@outlook.com.
If the concern is regarding the
taste/quality/ingredients of the food product, we will make suitable efforts to
help resolve the complaint.
If you think you have received the
food items in an unsatisfactory condition or if the packaging is tampered with
or damaged before delivery, please email us at lawrelsonline@outlook.com with
your Order Number & relevant photographic evidence within 24
hours of the package being delivered to you/your address. In case of
tampered with or damaged package, we will share the pictures of the shipment
and individual pictures of the boxes with the courier partner for resolution.
If the claim is genuine as found by us and the Courier Partner, we will issue a
coupon code for the amount pertaining to the unsatisfactory shipment. You can
utilise the coupon code for subsequent purchases on the website. The coupon
code cannot be encashed or refunded.
CANCELLATION POLICY
If unfortunately, you have to cancel
an order, please contact our customer care at lawrelsonline@outlook.com. If
you cancel your order before your food items have been shipped, we will refund
the amount after deducting TDR (Transaction Discount rate) charges of 3%.
However, once the order has been shipped (that is, it has been handed over to
the delivery agent), we will not be able to address any cancellation requests.
You will appreciate that these are specialty food products and the loss of
shelf life/transit damage will render them unsuitable for reuse/resale and
hence we cannot accept cancellation or return of shipments. Only in case of
valid cancellation requests, the refund for the same will be made in the
same method that the payment is received, within 15 working days from the date
of cancellation of order.
If we suspect any fraudulent
transaction by any customer or any transaction which defies the terms &
conditions of using the website, we at our sole discretion could cancel such
orders. We will maintain a negative list of all fraudulent transactions and
customers and would deny access to them or cancel any orders placed by them.
SHIPPING & DELIVERY POLICY
LAWRELS is committed to deliver your order with
good quality packaging within given time frame. We will try to meet your requirements
as closely as possible. Kindly indicate any special requirements you have in
the comments column during checkout. If you are allergic to any ingredient or
food product, request you to write to us for advice before placing your order.
To ensure that your order reaches you in good
condition, in the shortest span of time, we ship through reputed courier
agencies only and to the specific geographies serviced by them. We ship
throughout the week during normal working hours except Saturday/Sunday/Public
holidays (which are excluded to prevent the lag in shipments).
